At LuvLady, we want you to love every purchase. If your order doesn’t meet your expectations, you can request a return or replacement according to the policy below.
Return & Replacement Window
You can request a return or replacement within 7 days of receiving your order.
The product must be:
- Unworn and unused
- Unwashed and free from stains, perfume, makeup, or other marks
- Returned with the original tags and packaging intact
- In the same condition in which it was received
Eligible Reasons for Replacement
A replacement may be requested if:
- You received a damaged product.
- You received a defective product.
- You received the wrong product or size.
- The product received is different from what was ordered.
For damaged or defective products, please contact us as soon as possible after delivery and provide clear photographs/videos of the product and packaging.
Non-Returnable Items
The following items may not be eligible for return or replacement:
- Products that have been worn, washed, altered, or damaged after delivery
- Products without original tags or packaging
- Products returned after the 7-day return window
- Items damaged due to improper handling or care
- Products purchased under a clearly stated Final Sale / Non-Returnable offer
How to Request a Return or Replacement
To request a return or replacement:
- Contact LuvLady within 7 days of delivery.
- Provide your order number and reason for the request.
- Share photographs/videos if the item is damaged, defective, or incorrect.
- Our team will review your request.
- Once approved, you will receive instructions for the return process.
Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method, subject to applicable processing timelines.
Shipping or other charges may be non-refundable unless the return is due to an error or defect on our part.
Replacement Process
If your replacement request is approved, we will arrange a replacement subject to product availability.
If the requested replacement item is unavailable, we may offer an alternative solution, such as a refund or another suitable option.
Incorrect or Damaged Orders
If you receive an incorrect, damaged, or defective product, please contact us promptly before returning the item. Do not send products back without receiving return instructions from our team.
Important Note
LuvLady reserves the right to refuse returns or replacements that do not meet the conditions mentioned above.
We recommend checking your order carefully upon delivery and contacting us as soon as possible if there is any issue.
Contact Us
For return or replacement assistance, please contact our customer support team through the Contact Us page on our website.
LuvLady — Fashion Made for You.
