Welcome to LuvLady FAQs
Everything you need to know about shopping at LuvLady — from finding your perfect size to placing an order and taking care of your favourite pieces.
🛍️ About LuvLady
What is LuvLady?
LuvLady is a women’s fashion brand bringing you trendy, stylish and comfortable clothing for everyday looks, special occasions and everything in between.
What products does LuvLady offer?
Our collection includes dresses, tops, T-shirts, denim, casual wear and other trendy women’s fashion pieces.
How can I find new styles?
Visit our New Arrivals, Trending Now and Best Sellers sections to discover our latest styles and customer favourites.
🛒 Orders
How do I place an order?
Choose your favourite product, select your size, click Add to Cart, and proceed to checkout. Enter your delivery details and complete your order.
Can I change or cancel my order?
If your order has not been processed or shipped, you can contact us as soon as possible to request a change or cancellation. Requests cannot always be guaranteed once processing has started.
How do I know if my order was successfully placed?
After completing your purchase, you should receive an order confirmation with your order details. Keep your order number for future reference.
📏 Size & Fit
How do I choose the right size?
Check the Size Guide before ordering and compare the measurements with your own. Also check the product description for fit information.
What if I am between two sizes?
We recommend comparing your measurements with the product’s size chart and choosing the size that best matches your measurements.
Are all LuvLady products the same fit?
No. Fit can vary depending on the design, fabric and style. Always check the individual product details before ordering.
💳 Payments
What payment methods do you accept?
The payment methods currently available for your order will be displayed during checkout.
Is my payment information safe?
We use available payment-processing services to process transactions. For your security, always complete payments through the official LuvLady checkout.
🚚 Shipping & Delivery
How long will my order take to arrive?
Delivery time depends on your location, product availability and courier service. The estimated delivery information may be shown during checkout or after your order is processed.
How can I track my order?
Once your order has been shipped, tracking information may be provided. Use the tracking details to check your package status.
What if my order is delayed?
Delivery can occasionally take longer due to courier delays, weather, holidays or other circumstances. If your order is significantly delayed, contact our support team.
🔄 Returns & Replacement
Can I return my order?
Eligible products can be returned according to our current Returns & Replacement Policy. Please check the policy before requesting a return.
What condition should an item be in for a return?
The item should generally be unused, unworn, unwashed and in its original condition, with tags and packaging intact where applicable.
What if I receive a damaged or wrong product?
Contact us as soon as possible with your order number and clear photos/videos of the product and packaging. Our team will review the issue and guide you through the next steps.
Can I exchange an item for another size?
Size exchanges depend on product availability and the applicable exchange policy. Contact us before returning your item.
👗 Product Care
How should I wash my LuvLady clothes?
Always follow the care instructions attached to the garment. Different fabrics require different washing, drying and ironing methods.
How can I keep my clothes looking new?
Follow the recommended care instructions, avoid harsh washing methods when not recommended, and store your clothes properly.
📞 Contact Us
How can I contact LuvLady?
For questions about your order, products, delivery or returns, contact us:
Email: firdousnilufar086@gmail.com
Phone: 8383025372
When contacting us about an order, please include your order number so we can help you faster.
Still Have Questions?
Didn’t find what you were looking for?
We’re here to help. Get in touch with the LuvLady team.
LuvLady
Love Your Look. Own Your Style.
